Terms & Conditions

 

TERMS & CONDITIONS

  1. A studio session fee, Family photography package or groupon package must be used to attend your photo session within three months from date of purchase or it will no longer be valid. Please contact the studio if you wish to extend your voucher. Voucher extensions are subject to a £20 fee.
  2. The session fee, family photography package or groupon offer may not be used in conjunction with any other discount or offer and may only be used as described.
  3. The session fee, family photography package or groupon offer may not be used to purchase photographs from a previous photoshoot.
  4. The session fee, family photography package or groupon offer is not transferable and cannot be redeemed for cash.
  5. The session fee, family photography package or groupon offer is valid for a full family photoshoot; we strongly recommend all family members attend to make the most of your experience.
  6. Only one studio package or may be used per family per year. Groupon packages and offers are available for new customers only.
  7. Dates and times available for your photoshoot are subject to availability.
  8. At the time of booking your photoshoot, you will be asked to pay £20 deposit to secure your booking.
  9. In the event of cancellation, please provide a minimum of three days’ notice or a cancellation charge of £20.00 will be taken.
  10. To ensure you make the most of your session we ask that you arrive in time for your session. If you are more than twenty minutes late we reserve the right to cancel and/or re-book your session.
  11. Your safety is very important to us. Studio lighting and equipment will be in use during your session. Therefore, we kindly ask that children are supervised at all times.
  12. Lovelight photography photoshoots involve some physical activity, undertaken at your own risk. Please note our studio is situated on the first floor and accessed by a flight of stairs. It is your responsibility to inform us at the time of booking of any pre-existing medical, physical or behavioural conditions, or medication requirements.
  13. We kindly ask that no cameras, mobile phones or devices are used to take images in our studio.
  14. Under the 1988 copyright act, all copyright of photographic images remains with A&T Photography Ltd T/A Lovelight Photography. Photographs may not be reproduced without written permission from A&T Photography T/A Lovelight Photography. Digital images purchased from Lovelight photography are permitted to be reproduced at the size sold.
  15. From time to time A&T Photography T/A Lovelight Photography will use images taken in sessions for marketing and promotional purposes. Images may be used on online, on social media or in print. Images are not sold to third parties. If you would rather your images where not used by the studio, please notify the studio.
  16. The sizes of Frames/Prints in the price list are approximate only and may be over or under the quoted nominal size due to all products being individually hand-made.
  17. All prices quoted in our price guide include VAT.
  18. After your session, images can be viewed and ordered during your viewing appointment. This is your main opportunity to see your images and place an order. We do not offer the facility to view images online or offer contact sheets to take away. Additional viewings can be arranged with a £20 deposit.
  19. Full payment is due at time of order. Alternatively, you can choose from one of our Divido payment plans.
  20. Due to the bespoke nature of our work any order amendments must be made within 2 days of purchase. It is not possible to cancel an order after two days from purchase.
  21. We accept payment by cash, Mastercard, Visa, Debit card & American express. We do not accept payment by cheque.
  22. We offer instalment plans though our finance provider Divido. A 0% payment plan over 6 months is available on all orders over £600. We also offer payment plans over 12 and 24 months which are interest bearing. Please contact the studio if you have any questions or for a quote.
  23. Applying for an instalment plan is like applying for a new credit card. The details you provide are checked against public registers, such as credit-rating agencies. To increase the chances of acceptance, ideally, you will have a good credit history – (no late payments, CCJ’s, etc) – and meet the following minimum criteria: Be over 18 years of age, be working at least 16 hours per week & have 3 years of UK address history.
  24. A&T Photography Ltd T/A Lovelight Photography is registered in England and Wales company number 8548263 Registered office: 109 Upper Weybourne lane, Farnham, Surrey, GU9 9DE. A&T Photography Ltd T/A Lovelight Photography acts as a credit intermediary and only offers credit products from Divido. A&T Photography Ltd T/A Lovelight Photography is authorised and regulated by the – Financial Conduct Authority. Our registration number is 764103. Credit provided subject to age and status.
  25. All images are retouched, printed and framed, by hand, to order. Therefore, we must allow 4 to 5 weeks for orders to be produced. We can offer a fast track service. Please speak to the team if you require your images by a specific date.
  26. It is important to us that you love your images. If you are unhappy with your finished product we will, within reason, endeavour to amend the images to ensure they meet your satisfaction.
  27. All framed prints and frame products are supplied with a guarantee. We will replace at our discretion, any framed print or framed product which is defective. If the frame is no longer available, we will endeavour to provide the nearest equivalent from our range at the time. All products for domestic use only. This product guarantee applies to the original purchaser, is non-transferable and takes effect from the date of purchase. The guarantee does not cover damage during fitting, accidental or malicious damage, negligence and/or discolouration due to prolonged exposure to sunlight or UV light. Please keep your invoice and/or receipt.
  28. We will archive, and store all images purchased at time of the original viewing. Images that have not been purchased will be kept for two months, after which time they will be removed from our system. Images, that have not been purchased, can be archived for a fee of £50. The fee of £50 can be offset against any future purchases.
  29. Your data may be used by A&T Photography Ltd T/A Lovelight Photography to advise you of products, services and special promotions. We will not pass your information onto any affiliated companies, agents and sub-contractors. We may contact you by post, telephone SMS text or email. Please notify us if you do not wish to receive these updates.